Privacy Policy

1. Introduction

ProTenancy & Builders Clean Ltd ("we", "us", "our") is committed to protecting and respecting your privacy. This policy explains how we collect, use and safeguard your personal information when you use our website or services, in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Information We Collect

We may collect and process the following information:

• Contact details — your name, phone number, email address and postal address
• Service details — property details and information provided in relation to your enquiry or booking
• Communications — correspondence between you and us, including photos you share via WhatsApp or email
• Website usage data — technical data such as IP address and browsing behaviour

3. How We Use Your Information

We use your personal information to:

• Respond to enquiries and provide quotations
• Carry out our contractual obligations and deliver our services
• Manage billing and payments
• Send you relevant information about our services (where you have consented)
• Comply with legal and regulatory obligations

4. Legal Basis for Processing

We process your personal data on the following legal bases: the performance of a contract, our legitimate business interests, compliance with legal obligations, and, where applicable, your consent.

5. Sharing Your Information

We do not sell or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business (such as payment processors and IT providers), or where required by law. All third parties are required to protect your data in line with this policy.

6. Data Retention

We retain your personal information only for as long as necessary to fulfil the purposes described in this policy, or as required by law (for example, financial records may be retained for a minimum of six years for tax purposes).

7. Your Rights

Under data protection law, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate data
• Request erasure of your data
• Object to or restrict processing
• Request data portability
• Withdraw consent at any time

8. Cookies

Our website may use cookies to improve your browsing experience. You can control cookies through your browser settings. Essential cookies are required for the website to function properly.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at info@protenancyclean.co.uk or call 07352 782990. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.